With the Help Desk & Repair module, you can:

  • Open trouble tickets and assign them to technicians
  • Track repair costs
  • Track in-house and outsourced repairs
  • See the repair and maintenance histories for any item at a glance
  • Add notes and comments to any ticket
  • Track each step of the resolution of the ticket
  • Take equipment offline and quickly resolve resulting schedule conflicts
  • Search new and old tickets
  • Schedule preventative maintenance